Great dealer to do business with. Shahab, my car representative, was outstanding from beginning to the end.
He listened to my concerns and addressed all of my questions and issues. He even communicated through text during the day and went over everything done when I picked up the vehicle.
Update: After the incident, the General Manager, Tim, has contacted me and provided his attention to this matter and great customer care. Unfortunately, I had a chance to meet a Porsche Certified Brand Ambassador, Joel Shamie. Ironically, his title is completely the opposite of what you can expect from the world-famous brand. And here is why:I came to test drive Macan and Macan S to make my choice. When Joel heard that it's about a test drive, he tried to persistently persuade that there is NO difference between the two models in driving. When I continued to request to still make the test drive on both, Joel then bluntly lied that he didn't have Macan S available in their location when they did have a few on their parking lot. Joel asked me about my car I drive and what's my payment is when we were going to get a car, then he assumed that he is not sure if none of the Macans are in "my price range". What an insult! When I requested to talk to his sales manager to complain about his behavior, he lied again, mislead, and pointed out at a wrong manager from the pre-owned sales department, John George, who also acted like his true manager. John made it all sound like a joke and told me to go to another sales person so he can sell me a car. Second insult! During this conversation, Joel was extremely rude, continued to sit in front of me in a relaxing pose and didn't apologize. They all acted like "brothers" and didn't take me seriously. I did not come to that dealership for this negative treatment and experience. If you would like to buy Porsche and have a positive experience, do not go to the Woodland Hills location.
From Start to end it was a pleasure to deal with everyone there. Ola , the finance people to the best service people Armen and Jessica .
Dane was awesome from moment I got there! even the guys who greet me and take my care are great! I don't see Dane's name above but he gets 5+ stars from me.
I love the service that I get each and every time I go in. I have two Porsche vehicles and would not think of taking them anywhere else. The team is always friendly and accommodating, They know their stuff and get the job done!
TPMS sensors giving their last gasp of life. An overnight stay, a few autographs, and a nice bumper to bumper detail. Good as new. Thanks so much Cristal.
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